Policies

  • Note: polymer clay is not suitable for things that may come in contact with food (mugs, plates, bowls, etc). It is also not suitable for toys for small children as pieces could break off and pose a choking hazard!
  • All items are made in my home, which is smoke-free, but I do have cats.
  • All images/text are my property and may not be used without permission. If you’d like permission, or would like to link to this site, please contact me at claybylindsay@gmail.com
  • I reserve the right to turn down any requests due to questionable subject matter, or if I feel that I would not be able to do an adequate job.
  • Sometimes, there may be delays due to illness (I am a mom to school age children, after all), workload, etc. I will do my very best to stick to our timeframes, however they are not a set in stone guarantee. I will notify you by e-mail of any delays.
  • Payment must be received before the item is shipped to you.
  • Once we have agreed on a price it won’t change, unless you decide to upgrade the shipping (I will then bill you the difference) or significantly change the details of the custom piece.
  • Orders will be considered final sale, but if you are unhappy with your purchase please contact me directly at claybylindsay@gmail.com so that we can resolve the issue. I’m a reasonable person and I like to have happy customers!
  • I ship by Canada Post. I am not responsible for goods lost or damaged in transit.
  • I don’t include a paper invoice unless you specifically ask for one. Saving trees, ink, etc! :) You automatically get an electronic receipt from Paypal or my Etsy.com store, but if you would like a paper one sent with your order, just let me know.
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